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Delete your FamFit account

FamFit (by AITOXR IT SERVICES Pvt. Ltd.) lets you delete your account and the data linked to it at any time. Here’s how, and exactly what happens.

Have FamFit Plus? Deleting your account does not cancel your subscription, because Apple or Google bills it. Cancel it first: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions.

In the app (fastest)

  1. Open FamFit and sign in.
  2. Go to Me › Privacy & account.
  3. Tap Delete my account and confirm.

Your account is deleted straight away. If you want a copy first, tap Export my data on the same screen.

Without the app

Email projects@aitoxr.com with the subject “Delete my FamFit account”, from the email address you sign in with.

  • If you signed in with Apple and hid your email, tell us the relay address shown in your Apple ID settings under Sign in with Apple › FamFit.
  • We’ll reply to confirm the request comes from you. Please don’t send passwords, codes or health details.
  • Once confirmed, we delete the account within 30 days, usually much sooner, and email you when it’s done.

What is deleted, and what is kept

Deleted

  • Your profile, goals and settings
  • Food logs, meal plans, water, weight and activity
  • Readings, medicines, sleep, mood, cycle and other health logs
  • Lab reports, photos and files you uploaded
  • Care Circle links and everything shared through them
  • FamFit AI chats and memories, diet plans and nutritionist call requests
  • Your consents and sign-in details

Kept

  • Backups expire on their own: deleted data is gone from them within 14 days.
  • FamFit Plus purchase records (product, dates and store references, no health data) are kept without any link to you, for as long as tax and accounting law requires.
  • Our staff access log keeps its entries with the link to your account removed.
  • Apple and Google keep their own purchase records under their policies.

Delete some data, keep your account

  • Delete any single log, reading, photo or file in the app.
  • Withdraw a consent, for example FamFit AI or Care Circle sharing, in Me › Privacy & account.
  • Disconnect Apple Health or Health Connect in Health › Devices & apps, and delete what was brought in.

Questions? Read the privacy policy or write to our Grievance Officer at projects@aitoxr.com.