These terms are in English; a Hindi translation will follow. If the two differ, the English version prevails.

1. About these terms

These terms are an agreement between you and AITOXR IT SERVICES Pvt. Ltd., a company registered under the Companies Act, 2013, with its registered office at 13B Shopping Complex, BARC Staff Colony, Boisar, Distt. Palghar, Maharashtra, India ("AITOXR", "we", "us"), for the FamFit app on Android and iPhone ("FamFit"). By creating an account, subscribing to FamFit Plus or using FamFit you accept these terms and confirm that you have read the Privacy Policy. If you do not accept them, do not use FamFit.

2. Who can use FamFit

You must be 18 or older. FamFit is not for children, and you must not add a child's data to your account or to a Care Circle.
You must be able to enter a binding contract under Indian law.
One account is for one person: the person whose health data it holds. Do not create an account for someone else.
FamFit is made for people in India and is offered only in the App Store and Google Play countries we choose.

3. FamFit is a wellness app, not medical care

FamFit helps you log food, activity and health information, plan meals and share updates with family. It is not a medical device. It does not diagnose, treat, cure or prevent any disease, and it does not give medical advice.
Using FamFit does not create a doctor–patient relationship with anyone, including FamFit nutritionists.
FamFit is not an emergency service. In an emergency call 112 (or 108 for an ambulance). For mental-health support call Tele-MANAS on 14416. Do not wait for an app, a family update, a nutritionist call or an AI reply.
Calorie and nutrient values are estimates. Readiness, sleep and other scores are estimates. Photo, voice and screenshot reading can be wrong: check each item before you save it.
Lab explanations show what a test measures and where your value sits against the lab's own reference range. They are not a diagnosis. "Check-ups to discuss" lists tests that named guidelines commonly suggest for your age and sex, for you to discuss with your doctor.
Talk to a qualified doctor before you change your diet, exercise, fasting or medicines, especially if you are pregnant, breastfeeding, have a health condition or take medicines. This applies to diet plans and to advice from FamFit nutritionists too.

4. AI features

AI features are part of FamFit Plus (§6), including its free trial. Free accounts do not get AI features; logging and the rest of the app stay free.
AI features use artificial intelligence provided by Google (Gemini), as described in the Privacy Policy. AI answers are labelled as AI.
AI answers can be wrong, incomplete or out of date. They are general information about food and habits, not professional advice. Do not rely on them for medical decisions.
When a message describes urgent symptoms, FamFit shows a fixed message with emergency numbers instead of an AI answer.
FamFit AI needs its own consent, which you can pause or withdraw at any time. FamFit AI answers up to 5 questions a day, and other AI features have daily and monthly limits.
If an AI reply is harmful, wrong or inappropriate, use "Report this reply".

5. Your account

You can sign in with your email address and a one-time code, with Sign in with Apple (on iPhone) or with Sign in with Google. If the email address is the same, these all open the same account.
Keep access to your email, Apple and Google accounts secure: anyone who can read your email or use those accounts can sign in as you.
You are responsible for what happens in your account. Tell us at projects@aitoxr.com if you think someone else has used it.
Give accurate information, especially your date of birth: several safety rules depend on it.

6. FamFit Plus subscription

6.1 What FamFit Plus includes

A diet plan made for you by the app and tuned by a FamFit nutritionist.
Tracking each day against your plan.
One nutritionist phone call a month (§7).
FamFit AI, with up to 5 questions a day.
The AI nutritionist review.
The weekly report.

We may improve or change what FamFit Plus includes. If we remove a main feature, we will tell you in the app or by email before the change. If we move a free feature into FamFit Plus, we will tell you in the app before the change.

6.2 Price and billing

FamFit is free to download, and logging and most features are free.
In India, FamFit Plus costs ₹399 a month or ₹2,999 a year. In other countries the store shows the price in your currency. The price, including any taxes the store charges, is shown before you buy.
You buy FamFit Plus inside the app, through the App Store (Apple) or Google Play (Google). It is billed to your App Store or Google Play account under that store's terms. We never see or store your card, UPI or bank details.

6.3 Free trial

New subscribers get a 7-day free trial. The store decides who is eligible.
Unless you cancel at least 24 hours before the trial ends, it turns into a paid subscription and you are charged for the plan you chose.
The nutritionist call is not part of the free trial. It unlocks when your first paid period starts.

6.4 Automatic renewal and cancelling

Your subscription renews automatically for the same period (a month or a year), and you are charged, unless you cancel at least 24 hours before the renewal date.
Cancel in your App Store or Google Play subscription settings. In FamFit, Me > FamFit Plus > Manage subscription opens them. We cannot cancel a store subscription for you.
Deleting the app or your FamFit account does not cancel your subscription. Cancel it in the store first.
When you cancel, FamFit Plus continues until the end of the period you have paid for. Then FamFit Plus features stop. Your logged data, diet plans and reports stay in your account, and all free features keep working.

6.5 Refunds

Purchases are made through Apple or Google, so refunds are handled by them under their refund policies. We cannot refund a store purchase ourselves. To ask for a refund, contact Apple (App Store) or Google (Google Play). If a refund is given, FamFit Plus may end. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

6.6 Price changes

We may change the price of FamFit Plus. The store's rules apply: the store tells you before a new price applies to your subscription and, where its rules require, asks you to agree. If you do not want to pay the new price, cancel before it applies.

6.7 FamFit Plus given by us

We may give FamFit Plus free for a period, for example to testers or as a gift. It ends on the date we tell you and is not billed.

7. Nutritionist calls and diet plans

One call each calendar month while you have a paid FamFit Plus subscription, starting after the free trial. A call you do not use in a month is not carried over.
You request the call in the app: your preferred day, time slot, language (English or Hindi), a phone number for the call and an optional note. If you cancel a request, you can make a new one in the same month. A call we could not complete because we could not reach you counts as that month's call.
To request a call, you must agree to share your profile, food logs, weight and diet plan with FamFit nutritionists, as the Privacy Policy describes. You can withdraw that consent at any time.
We try to call you in the slot you chose, but we cannot promise an exact time. The nutritionist calls you on the number you gave, by phone or on WhatsApp.
FamFit nutritionists give general dietary guidance. They are not doctors. They do not diagnose or treat any condition, do not prescribe or change medicines, and do not replace your doctor.
Nutritionist calls are not for emergencies. In an emergency call 112 (or 108 for an ambulance).
Your diet plan is made by the app and may be tuned by a FamFit nutritionist. It is general guidance, not medical treatment. Check it with your doctor if you are pregnant, breastfeeding, have a health condition or take medicines.
Please be respectful on calls. We may end a call, or stop offering calls to an account, if a member is abusive.

8. Care Circle, Parent mode and walk groups

Consent comes first. Only invite people who want to join. The person whose data is shared chooses, on their own phone, exactly what to share and with whom, and can pause, stop or block at any time without telling anyone.
Do not use FamFit to watch, track or control another person. Do not pressure anyone to share. Do not set up sharing for another adult without their agreement. You may act for another adult only if a court or authority has lawfully appointed you as their guardian.
Caregivers must keep what they see confidential and use it only to support the person who shared it.
Updates are best-effort. Push notifications, emails and in-app updates can be late or fail (for example when the phone is off, offline, in battery-saving mode or has notifications turned off). Care Circle is not an alarm, monitoring or emergency service. Ranges for readings are set by the member or their doctor; FamFit only tells people that a reading was outside the range the member set.
Parent mode is a simpler screen that the parent agrees to use. Leaving it needs a family PIN.
Walk groups show effort, not rankings. Be kind: nudges and stickers must not be used to harass anyone. Use block if someone bothers you.

9. SOS and medical ID

The SOS button and medical ID are aids, not a guarantee. Calls to 112 or 108 go through your phone's dialler. Messages to your contacts and family depend on your network, your SMS app and their phones, and may not arrive. Keep your emergency contacts informed that you added them, and keep your medical ID up to date.

10. Medicines

FamFit reminds you of the times you enter and keeps a dose journal. It gives no dosage advice and does no interaction checking. Reminders can be late or missed because of phone settings, battery optimisation or a missing "Alarms & reminders" permission. Always follow your doctor's and pharmacist's instructions.

11. Periods, pregnancy, menopause and the quit tracker

Cycle predictions are estimates. They are not contraception and not fertility advice. Pregnancy, menopause and quit-tracker content is general information. If you notice a pregnancy danger sign, seek medical care at once.

12. Mind

Mood check-ins and the PHQ-9 / GAD-7 questionnaires are self-check tools, not a diagnosis. If you are thinking about harming yourself, call Tele-MANAS (14416) or 112 now.

13. Your content and data

What you log, upload or write in FamFit stays yours. You give AITOXR a limited, non-exclusive licence to store, process and display it only to provide FamFit to you and to the people you choose to share with (including FamFit nutritionists, if you agree), as described in the Privacy Policy. This licence ends when you delete the content or your account, except for copies the Privacy Policy says we keep for a limited time.
Only upload content you have the right to share. Do not upload another person's records, photos or details without their permission.
How we handle personal data is set out in the Privacy Policy, which forms part of these terms.

14. Acceptable use

You must not:

break any law, or use FamFit to harass, threaten, stalk or harm anyone, including FamFit nutritionists;
impersonate someone, or create an account for someone else;
try to get around consent, sharing controls, age checks, AI limits, subscription checks or security;
copy, scrape, resell or build a competing database from FamFit's content or food data;
reverse engineer FamFit except where the law allows it;
upload malware, or interfere with or overload our servers;
present FamFit's estimates, AI answers or diet plans to others as medical advice.

15. Third-party services and content

Apple Health, Health Connect, Sign in with Apple, Sign in with Google, the App Store, Google Play, WhatsApp, your phone's speech service and Google Gemini are run by third parties under their own terms. We are not responsible for their availability or for data they hold.
Barcode product data comes from Open Food Facts under the Open Database Licence and may be incomplete or wrong. Some nutrient values come from the IFCT 2017 tables (ICMR-NIN). Licences and attributions are shown in the app.
Lab and pharmacy partner links are switched off in this version. When they are available, partners will provide their own services under their own terms; we will show any commercial relationship next to the link.

16. Intellectual property

FamFit, its design, text, illustrations, software and our compilation of the food database belong to AITOXR or its licensors. These terms give you a personal, non-transferable, revocable licence to use the app for your own non-commercial use. The FamFit name and logo are trademarks used by AITOXR; you may not use them without our written permission.

17. Changes to FamFit and to these terms

We may add, change or remove features. We will post changes to these terms with a new date, and tell you in the app or by email before material changes take effect. If you keep using FamFit after that, the new terms apply. Where a change needs your consent under data-protection law, we will ask for it. Changes to FamFit Plus are covered in §6.

18. Ending your use

You can stop using FamFit and delete your account at any time from Me > Privacy & account > Delete my account. If you no longer have the app, request deletion at famfit.co.in/delete-account or email projects@aitoxr.com from the email address on your account. Deleting your account does not cancel FamFit Plus: cancel it in the App Store or Google Play first. We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires, and will tell you where we lawfully can. When an account is deleted, data is handled as the Privacy Policy describes.

19. Disclaimers

FamFit is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be accurate, uninterrupted or free of errors, or that it will meet a particular health goal. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that cannot be limited by contract.

20. Limitation of liability

To the extent the law allows, AITOXR is not liable for indirect or consequential loss, or for loss caused by relying on estimates, AI answers, diet plans, nutritionist guidance, reminders or family updates instead of medical care. Our total liability for any claim relating to FamFit is limited to the amount you paid for FamFit Plus in the 12 months before the claim, or ₹2,999 (the price of one year of FamFit Plus), whichever is higher. Nothing in these terms excludes liability that cannot be excluded by law, including for fraud, or for death or personal injury caused by our negligence.

21. Governing law and disputes

These terms are governed by the laws of India. Subject to your right to approach a consumer commission, the courts in Mumbai, Maharashtra have exclusive jurisdiction. Please contact us first: most problems can be solved quickly.

22. Grievances and contact

Grievance Officer: Arun, CEO & CTO, AITOXR IT SERVICES Pvt. Ltd. Email projects@aitoxr.com. Post: Grievance Officer, AITOXR IT SERVICES Pvt. Ltd., 13B Shopping Complex, BARC Staff Colony, Boisar, Distt. Palghar, Maharashtra, India. Phone +91 86000 02990 (Monday to Saturday, 9:00 AM to 9:00 PM IST; on Sundays, email only).
We acknowledge grievances within 48 hours and resolve them within 30 days, and never later than the period the DPDP Rules allow.
Support: projects@aitoxr.com, or +91 86000 02990 (same hours).

23. If you downloaded FamFit from the Apple App Store

These terms are between you and AITOXR, not Apple Inc. ("Apple"). AITOXR, not Apple, is responsible for FamFit and its content. Your licence to use FamFit is limited to Apple-branded products you own or control, as the App Store Usage Rules allow. Apple has no obligation to provide maintenance or support for FamFit. If FamFit fails to meet any applicable warranty, you may tell Apple, and Apple will refund any purchase price you paid for FamFit; to the extent the law allows, Apple has no other warranty obligation. AITOXR, not Apple, is responsible for any claims about FamFit, including product liability, failure to meet legal or regulatory requirements, consumer-protection or privacy claims, and claims that FamFit infringes someone's intellectual property. You confirm that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties. You must follow any third-party terms that apply when you use FamFit (for example your mobile network's terms). Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Questions or complaints about FamFit go to AITOXR (§22).

24. If you downloaded FamFit from Google Play

Any purchase through Google Play, including FamFit Plus, is also subject to the Google Play Terms of Service. Google is not responsible for FamFit.

25. General

If a part of these terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer these terms; we may transfer them to a successor that takes over FamFit and agrees to honour them and the Privacy Policy. These terms and the Privacy Policy are the whole agreement between us about FamFit.

FamFit Terms of Use