Support
Email
How can we help?
We’re a small team in India and we read every message. Write to us in English or Hindi.
For anything about the app, your account or FamFit Plus. We usually reply within one working day.
projects@aitoxr.comGrievance Officer
Arun, CEO & CTO, AITOXR IT SERVICES Pvt. Ltd., 13B Shopping Complex, BARC Staff Colony, Boisar, Distt. Palghar, Maharashtra, India. We acknowledge within 48 hours and resolve within 30 days.
projects@aitoxr.comIn an emergency, call 112 (ambulance 108). FamFit is not an emergency service and our team cannot give medical advice. If you are struggling and want to talk to someone, Tele-MANAS is free and open 24×7 on 14416.
Signing in
- Sign in with Apple, or with your email address: we email you a 6-digit code.
- No code? Check your spam or promotions folder, wait a minute, then tap Resend code.
- Use the same sign-in on a new phone and your data is there. If you signed in with Apple and chose to hide your email, sign in with Apple again on the new phone.
FamFit Plus
FamFit Plus costs ₹399 a month or ₹2,999 a year, with a 7-day free trial. You buy it in the app, and the App Store or Google Play bills you.
Cancel or change your plan
- iPhone: Settings › your name › Subscriptions › FamFit.
- Android: Google Play › your profile › Payments & subscriptions › Subscriptions › FamFit.
- Or in FamFit: Me › FamFit Plus › Manage subscription.
- Cancel at least 24 hours before it renews. Plus stays on until the end of the period you paid for.
Refunds and restoring
- Apple and Google handle payments, so refunds are requested from them: Apple at reportaproblem.apple.com, Google from your Google Play order history.
- New phone or reinstalled? Open the FamFit Plus screen and tap Restore purchases, signed in to the same store account.
- Deleting your FamFit account does not cancel the subscription. Cancel it in your store first.
Your nutritionist call
- One call each calendar month for paying Plus members. It opens when your free trial ends.
- Book it in Me › FamFit Plus › Book this month’s call: pick a day, a time of day and a language, and give the number we should call.
- To prepare, the nutritionist sees your profile, food logs, weight and diet plan, only after you agree. You can turn this off in FamFit Plus at any time.
- Nutritionists give general food guidance. They are not doctors and can’t change your medicines.
Care Circle and Parent mode
- Invite family from the Family tab with Invite family: share the code, the QR or the link.
- Each person chooses what to share, and can pause or tap Stop sharing at any time.
- Parent mode (called simple mode in the app) gives a Hindi-first screen with very large text, read-aloud, today’s medicines, “I’m OK” and SOS. Tap Turn on simple mode on your parent’s phone. If they allow it, you can suggest it from your phone, and they decide.
Watches, scales and health apps
- Connect Apple Health (iPhone) or Health Connect (Android) in Health › Devices & apps. You choose what FamFit may read or save.
- Watches, rings and smart scales that write to Apple Health or Health Connect then flow in by themselves.
- To stop, disconnect in the same place, and in your phone’s settings. You can also delete what was brought in.
Your data
- Download everything: Me › Privacy & account › Export my data.
- Delete your account: Me › Privacy & account › Delete my account. No app? See Delete your account.
- How we handle your data: Privacy policy. The rules for using FamFit: Terms of use.